Privacy Policy

1. Introduction

Peward ("we," "our," or "us") respects your privacy and is committed to protecting your personal data. This Privacy Policy will inform you about how we handle your personal data when you use our mobile application and website.

2. Information We Collect

2.1 Information You Provide

We collect information that you voluntarily provide to us, including:

• Account Information: Name, email address, phone number, date of birth
• Profile Information: Username, profile picture, preferences
• Payment Information: Bank account details, UPI ID, payment preferences
• Identity Verification: Government-issued ID, address proof (when required)
• Communications: Messages, feedback, and support requests

2.2 Information Collected Automatically

When you use Peward, we automatically collect certain information:

• Device Information: Device type, operating system, unique device identifiers
• Usage Data: App features used, tasks completed, time spent, interaction patterns
• Location Data: Approximate location based on IP address (with your consent)
• Log Data: IP address, browser type, access times, pages viewed
• Cookies and Similar Technologies: To enhance user experience and analyze usage

2.3 Information from Third Parties

We may receive information from:

• Advertising partners and offer providers
• Social media platforms (if you connect your account)
• Payment processors
• Analytics providers

3. How We Use Your Information

We use your personal information for the following purposes:

3.1 Service Delivery

• Create and manage your account
• Process tasks and credit rewards
• Process withdrawals and payments
• Provide customer support
• Send service-related notifications

3.2 Improvement and Personalization

• Personalize your experience
• Improve our services and features
• Conduct research and analytics
• Develop new features and services

3.3 Security and Fraud Prevention

• Verify your identity
• Detect and prevent fraud
• Ensure platform security
• Enforce our Terms and Conditions

3.4 Marketing and Communications

• Send promotional offers and updates (with your consent)
• Notify you about new features
• Conduct surveys and research

4. How We Share Your Information

We do not sell your personal information. We may share your information in the following circumstances:

4.1 Service Providers

We share information with third-party service providers who perform services on our behalf:

• Payment processors
• Cloud hosting providers
• Analytics services
• Customer support tools
• Marketing platforms

4.2 Advertising Partners

We may share limited information with advertising partners to deliver relevant offers and measure campaign effectiveness.

4.3 Legal Requirements

We may disclose your information if required by law or in response to:

• Legal processes or government requests
• Enforcement of our Terms and Conditions
• Protection of our rights, property, or safety
• Investigation of fraud or security issues

4.4 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred to the acquiring entity.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information:

• Encryption: Data is encrypted in transit and at rest
• Access Controls: Limited access to authorized personnel only
• Secure Servers: Industry-standard security protocols
• Regular Audits: Security assessments and updates
• Monitoring: Continuous monitoring for suspicious activity

However, no method of transmission over the internet is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to:

• Provide our services
• Comply with legal obligations
• Resolve disputes
• Enforce our agreements

When you delete your account, we will delete or anonymize your personal information within 90 days, except where we are required to retain it by law.

7. Your Rights and Choices

7.1 Access and Update

You have the right to:

• Access your personal information
• Update or correct your information
• Request a copy of your data

7.2 Delete Your Account

You can delete your account at any time through the app settings. Upon deletion:

• Your account will be permanently closed
• Personal information will be deleted within 90 days
• Any remaining balance below minimum withdrawal will be forfeited

7.3 Marketing Communications

You can opt out of marketing communications by:

• Clicking "unsubscribe" in emails
• Adjusting notification settings in the app
• Contacting our support team

7.4 Cookies and Tracking

You can control cookies through your browser settings. Note that disabling cookies may affect app functionality.

8. Children's Privacy

Peward is not intended for users under 18 years of age. We do not knowingly collect personal information from children. If we discover that we have collected information from a child, we will delete it immediately.

9. Third-Party Links

Our app may contain links to third-party websites or services. We are not responsible for the privacy practices of these third parties. We encourage you to review their privacy policies.

10. International Data Transfers

Your information may be transferred to and processed in countries other than your country of residence. We ensure appropriate safeguards are in place to protect your data in accordance with this Privacy Policy.

11. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by:

• Posting the new policy in the app
• Sending an email notification
• Displaying a prominent notice

Your continued use of Peward after changes constitutes acceptance of the updated policy.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us:

• Email: help@peward.in
• Website: www.peward.in

13. Data Protection Officer

For privacy-related inquiries, you can contact our Data Protection Officer at:

• Email: help@peward.in